IT Support Specialist

Clarion Medical Technologies, a Richards Packaging company, specializes in surgical, vision and aesthetic healthcare medical devices. Some of these products include laser technologies, diagnostic tools for early disease detection and advanced imaging systems. At Clarion, we are dedicated to empowering healthcare providers with the tools and expertise to deliver outstanding patient outcomes, while shaping the future of medical technology and aesthetics in Canada.

Why join Clarion:

• Generous compensation package including a competitive base salary and variable compensation
• Fantastic extended healthcare benefits for you and your family
• Extended personal spending account to be used on health and wellness such as gym memberships
• Pension plan with employer match contributions
• Paid vacation time and personal days
• Monday-Friday day shift operations with work/life balance at the forefront
• Mentorship, professional development, and commitment to career planning
• Paid education and training programs
• Lunch & learns, volunteer time and a focus on supporting our community
• Collaborative, open concept office
• And so much more!

About the Role:

Reporting to the IT Manager, the IT Support Specialist is responsible for providing timely resolution to IT Helpdesk-related incidents. This includes receiving, prioritizing, documenting, actively investigating, and resolving end-user trouble tickets and operational requests both in-office and remotely.

The successful applicant will:

• Field, prioritize, monitor, and resolve IT help requests from end users via e-mail, phone, and face-to-face interactions in a professional manner.
• Document all problems, troubleshooting steps, and final resolutions in the helpdesk ticketing system.
• Work with and escalate problems (when required) to the IT Manager.
• Deploy hardware and software technology to address internal customer requests and updates.
• Perform hands-on fixes to desktops/laptops, including configuring systems, installing and upgrading software, and performing physical repairs.
• Develop help sheets and other proactive documentation to assist end users.
• Grant access to internal networks and operating systems as required.
• Onboard new hires, including training, IT policies, and key functionalities that end users need to be aware of.
• Perform special projects when required.

We are seeking a candidate with the following experience and attributes:

• 3-5 years of experience in an IT Helpdesk role.
• University or College degree in Information Technology or a related field.
• Must have experience installing and troubleshooting Microsoft Windows, Windows Server, and Office 365.
• Knowledge of troubleshooting Android mobile phones, iPhones, and desktop phone issues.
• Experience fixing hardware issues such as laptops, desktops, handheld devices, and printers.
• Familiarity with IT ticket tracking tools.
• Experience with Windows System Update Services (WSUS), networks, and physical & virtual server assets.
• Experience managing and administering Microsoft Intune and Microsoft System Center Configuration Manager (SCCM).
• Experience using Microsoft Azure and VMware.
• Ability to create scripts in PowerShell.
• Strong relationship and collaboration skills.
• Proactive with strong problem-solving abilities.
• Ability to speak, read, and write French is an asset.

Clarion Medial Technologies is an equal-opportunity employer and is committed to creating an inclusive employee experience for all. We firmly believe that our work is at its best when everyone feels free to be their most authentic self. If you require accommodation, please let us know how we can further support you during the recruitment process.