As a Service Technician, you will play a crucial role in ensuring the smooth operation and customer satisfaction of our technical products or services. You will be responsible for performing technical inspections, repairs, upgrades, providing technical assistance, troubleshooting, and resolving customer issues through various communication channels. This role requires a strong technical background, excellent problem-solving skills, and the ability to communicate complex technical information in a clear and understandable manner.

Responsibilities:

Technical Support:
Electro-mechanical and optical equipment repair, testing and calibration.
Perform technical inspection and modification of new equipment to meet CSA standards.
Troubleshoot hardware and software issues and provide accurate technical solutions.
Customer Support:

Diagnose and identify technical issues reported by customers and work towards timely resolution.
Respond to customer inquiries and issues related to technical products or services promptly and professionally.
Provide technical support via phone, email, chat, or remote assistance to resolve customer problems.
Guide customers through step-by-step solutions and troubleshooting procedures.
Document and track all customer interactions, including the details of the issue and the resolution provided.
Product Knowledge:

Stay up-to-date with the latest features and updates of the products or services to provide accurate information to customers.
Develop and maintain a comprehensive understanding of the technical aspects of the company's offerings.
Collaboration:

Collaborate with other departments to communicate customer feedback and contribute to product improvement.
Provide input to the engineering team based on recurring technical issues.
Training and Documentation:

Develop and update documentation and troubleshooting guide to assist teams in troubleshooting common issues.
Conduct training sessions for the technical team on using, maintaining and repairing the products.
Customer Satisfaction:

Ensure a high level of customer satisfaction through effective communication, empathy, and a commitment to resolving issues in a timely manner.
Seek and act on customer feedback to continually improve the quality of service.
We are seeking a candidate with the following attributes:

Electronic/Electrical Technician/Technologist or equivalent.
2 – 5 years experience in technical service industry.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to work independently and collaboratively in a team environment.
Knowledge of relevant technologies and software applications.
Customer-focused with a commitment to delivering exceptional service.
French language skills would be an asset

This position will be responsible for achieving sales goals in assigned territory by developing new customer accounts and ensuring on-going customer satisfaction through excellent customer service and follow-up.

The successful applicant will:
• Sales oriented person who thrives in meeting/exceeding sales targets by calling on existing and potential clients to identify their current or perspective needs and provide information about the company products / services including demonstrations and quotations.
• Develops leads to potential new customers through various sources.
• Researches and develops sales presentations to effectively relate company products / services to potential customers’ needs.
• Maintains thorough knowledge of Clarion’s products /services; sales objectives and strategies, pricing and delivery policies and practices to be able to respond to customer needs.
• Participates in developing strategies, forecasts and establishing sales targets.
• Perform in accordance with Clarion’s operating and environmental, health and safety procedures and guidelines.
• Previous experience in practice/business building, with physicians/medical aesthetics clinics.
We are seeking a candidate with the following attributes:
• Minimum college diploma / University degree.
• 3 - 5 years (minimum) of relevant and successful sales experience with a proven sales track record.
• Independent and self-motivated person who is used to working with sales quotas/bonus plans.
• Previous territory management experience required.
• Previous training in injection techniques for dermal fillers and neuromodulators.
• Experience in training medical professionals.
• Event planning and successful execution.
• Knowledge of Facial Anatomy.
• Creative individual with an ability to manage and quickly reset priorities in rapidly changing environment.
• Professional and people oriented with outstanding presentation skills.
• An innovative and flexible individual with a high energy level.
• Proven ability to establish and maintain effective & constructive relationships with internal / external clients and associates, earning trust & respect through demonstrating a consistent commitment to exceeding expectations.
• Strong team player
• Strong computer skills including all Microsoft Office products. (Excel, Word, PowerPoint, etc.)

Travel Requirements:
• A personal automobile is a requirement
• A valid Canadian Drivers licence
• 20% overnight travel

Clarion Medical Technologies is committed to building customer relationships for life by delivering innovative medical solutions that improve the lives of our customers and their patients.  We are currently looking for a Bilingual Customer Service Representative - Consumables to deliver outstanding customer service to both internal and external customers.
The CSR role is responsible for the coordination and processing of all incoming customer requests for orders, returns, tracking, credits and for accurately processing all promotional transactions while meeting both Customer’s requests and Clarion’s own service level expectations. This is accomplished by efficiently understanding, utilizing and maintaining Clarion’s data base and ensuring that all records, transactions and documentation are processed on-time and accurately. 
Ideal Candidate

Excellent interpersonal skills; outgoing, energetic, proactive with a positive attitude
Teamwork and collaboration skills. Solution based problem solver
Professional demeanor with strong sense of urgency to respond to customer calls
Strong attention to detail with focus on quality and continuous improvement
Above average organization skills to manage multiple expectations
Conflict resolution skills with the ability to navigate demanding and sometimes stressful environment
Minimum Qualifications

Minimum high school diploma is required. Post-secondary degree/diploma in any discipline would be an asset
Fluent in both French and English; verbally and written
2+ years of experience with ERP systems
Intermediate user of Microsoft Office; Great Plains would be an asset
3+ years Customer Service experience; medical field would be an asset

As a Service Technician, you will play a crucial role in ensuring the smooth operation and customer satisfaction of our technical products or services. You will be responsible for performing technical inspections, repairs, upgrades, providing technical assistance, troubleshooting, and resolving customer issues through various communication channels. This role requires a strong technical background, excellent problem-solving skills, and the ability to communicate complex technical information in a clear and understandable manner.

Responsibilities:

Technical Support:
Electro-mechanical and optical equipment repair, testing and calibration.
Perform technical inspection and modification of new equipment to meet CSA standards.
Troubleshoot hardware and software issues and provide accurate technical solutions.
Customer Support:

Diagnose and identify technical issues reported by customers and work towards timely resolution.
Respond to customer inquiries and issues related to technical products or services promptly and professionally.
Provide technical support via phone, email, chat, or remote assistance to resolve customer problems.
Guide customers through step-by-step solutions and troubleshooting procedures.
Document and track all customer interactions, including the details of the issue and the resolution provided.
Product Knowledge:

Stay up-to-date with the latest features and updates of the products or services to provide accurate information to customers.
Develop and maintain a comprehensive understanding of the technical aspects of the company's offerings.
Collaboration:

Collaborate with other departments to communicate customer feedback and contribute to product improvement.
Provide input to the engineering team based on recurring technical issues.
Training and Documentation:

Develop and update documentation and troubleshooting guide to assist teams in troubleshooting common issues.
Conduct training sessions for the technical team on using, maintaining and repairing the products.
Customer Satisfaction:

Ensure a high level of customer satisfaction through effective communication, empathy, and a commitment to resolving issues in a timely manner.
Seek and act on customer feedback to continually improve the quality of service.
We are seeking a candidate with the following attributes:

Electronic/Electrical Technician/Technologist or equivalent.
2 – 5 years experience in technical service industry.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to work independently and collaboratively in a team environment.
Knowledge of relevant technologies and software applications.
Customer-focused with a commitment to delivering exceptional service.
French language skills would be an asset

Vision Sales Representative is a professional sales position whose primary objective is the presentation, promotion, and sale of Clarion Medical products from the Diagnostic Imaging and Dry Eye portfolio. In addition to these commercial activities, a key requirement of this position is the ability to provide clinical support to new and existing customers to insure successful outcomes with our products. The VTM reports to the Clarion Director of Vision via the Regional Manager of Western Canada.
The successful applicant will:
• Formal knowledge of Optometry
• Must have clinical experience in the of the following areas:
• Diagnostic equipment for ocular imaging
• Understanding of Dry Eye disease and management
• Experience in a competitive environment
• Proven Vision sales in ophthalmology or optometry
• Meet or exceeds territory sales objectives
• Able to effectively communicate and present medical products
• Create ROI business cases and communicate effectively to clients
• Develop an effective teamwork relationship with other representatives in the sales region
• Support the company's mission
• Maintain and update territory records of all current and prospective customers
• Effectively utilize and manage territory expenses, samples, and any consignments in a responsible manner according to company policies
• Increase knowledge base through successful completion of advanced and continuing training programs
• Perform other related administrative tasks associated with the position according to company policies
We are seeking a candidate with the following attributes:
• Bachelors Degree, business degree, or a related field is required
• 3 - 5 years of successful ophthalmic or other medical sales experience
• Previous sales experience with Premium Channel or vision related products is preferred
• Excellent organizational skills
• Ability to establish priorities to meet goals
• Highly motivated and results driven
• Relationship oriented
• Working knowledge of the Microsoft Office suite of program
• Work Location Field Sales
Travel Requirement:
• Approximately 20% - 30% travel, including occasional evenings and weekends

This position will be responsible for achieving sales goals in assigned territory by developing new customer accounts and ensuring on-going customer satisfaction through excellent customer service and follow-up.

The successful applicant will:
• Sales oriented person who thrives in meeting/exceeding sales targets by calling on existing and potential clients to identify their current or perspective needs and provide information about the company products / services including demonstrations and quotations.
• Develops leads to potential new customers through various sources.
• Researches and develops sales presentations to effectively relate company products / services to potential customers’ needs.
• Maintains thorough knowledge of Clarion’s products /services; sales objectives and strategies, pricing and delivery policies and practices to be able to respond to customer needs.
• Participates in developing strategies, forecasts and establishing sales targets.
• Perform in accordance with Clarion’s operating and environmental, health and safety procedures and guidelines.
• Previous experience in practice/business building, with physicians/medical aesthetics clinics.
We are seeking a candidate with the following attributes:
• Minimum college diploma / University degree.
• 3 - 5 years (minimum) of relevant and successful sales experience with a proven sales track record.
• Independent and self-motivated person who is used to working with sales quotas/bonus plans.
• Previous territory management experience required.
• Previous training in injection techniques for dermal fillers and neuromodulators.
• Experience in training medical professionals.
• Event planning and successful execution.
• Knowledge of Facial Anatomy.
• Creative individual with an ability to manage and quickly reset priorities in rapidly changing environment.
• Professional and people oriented with outstanding presentation skills.
• An innovative and flexible individual with a high energy level.
• Proven ability to establish and maintain effective & constructive relationships with internal / external clients and associates, earning trust & respect through demonstrating a consistent commitment to exceeding expectations.
• Strong team player
• Strong computer skills including all Microsoft Office products. (Excel, Word, PowerPoint, etc.)
Travel Requirements:
• A personal automobile is a requirement
• A valid Canadian Drivers licence
• 20% overnight travel

The Financial Business Analyst is responsible for supporting the financial and business needs of the organization through the production of financial information, analysis, and internal/external financial and adhoc reporting for various divisions, parent company and third parties.

The successful applicant will:
• Responsible for Clarion Advantage Bundle Program monitoring and monthly reporting
• Produce and analyze various financial reports
• Support Inventory Reporting and analysis for Sales & Operations Planning Monthly Meetings
• Reconcile intercompany transactions, obtain support from HR and AP and generate bill in GP
• Participate in Forecasting and Annual Budgeting
• Generate sales history report and reconcile payments as needed
• Review unused or unapplied credits and make recommendations on clearing account
• Monitor and analyze consignment inventory and work directly with sales to support changes in consignment
• Monitor service tech inventory location and ensure items are returned within 90 days
• Work with Sr. Inventory Analyst on various initiatives and inventory trouble shooting
• Become a subject matter expert for ERP systems to drive efficiency and enhanced reporting
We are seeking a candidate with the following attributes:
• A degree in Accounting, Finance, Business or related field
• CPA designation or pursuing designation
• Entry level with 1-3 years of experience
• Comfortable working with Sales, Marketing, Operations Department Leads
• Experience working in a small to mid-size organization
• Experience preparing journal entries, account reconciliation
• Experience analyzing sales/costs/gross margin and expenses vs budget
• Experience with budgeting and annual audit requirements
• Highly organized with extreme attention to detail
• Ability to operate and deliver under pressure of deadlines
• Good team player – work collaboratively and effectively as a team member
• Knowledge of Great Plains would be an asset